FAQ
Welcome to the Browick FAQ Page
Here you’ll find answers to common questions about our products, shipping, returns, and more. If your query isn’t listed, feel free to reach out—we’re here to help!
1. What payment methods do you accept?
We currently accept payments exclusively through PayPal to ensure a secure and seamless checkout experience for all customers.
2. How can I track my order?
After your order is shipped, we’ll send a tracking number to your email. You can use this number on our Track Order page to monitor your shipment’s progress.
3. What is your shipping policy?
- Shipping Cost: Free for all orders within the UK.
- Processing Time: 1–3 business days.
- Shipping Time: Typically 3–7 business days.
- Note: Delays may occasionally occur due to circumstances beyond our control.
4. What is your return policy?
We offer a 30-day return policy for the following reasons:
- Received the wrong product.
- Product was damaged or didn’t work as described.
- Not satisfied or changed your mind (item must be in original condition).
For more details, visit our Return Policy page.
5. Can I cancel or modify my order?
Yes, you can cancel or modify your order within 24 hours of placing it. Please contact us as soon as possible to make any changes.
6. Do you ship internationally?
Currently, we only ship within the United Kingdom.
7. How can I contact customer support?
You can reach us via:
- Email: support@browick.com
- Phone: +447457409828
- Hours: Monday to Friday, 9:00 AM – 5:00 PM GMT
8. What should I do if my order says delivered, but I haven’t received it?
- Double-check with neighbors, household members, or your shipping address.
- Contact the carrier for additional details.
- If unresolved, provide us with proof of non-delivery, and we’ll assist further.
If you have any additional questions, don’t hesitate to contact us. Thank you for choosing Browick!